Worst experience with this company. The owner specifically asked when I wrote my review that I include that they were following the "law" ( the law x100 is more like it) so that's out there. My friend is stuck in a small town and lost her keys. Accidents happen, right? She bought a car from my husband and I. The registration for the past 4-5 years is in the car but when we sold the car we took the current registration out. Yes, my girlfriend should have registered it in her name, but hasn't. Ok We got that we are wrong there. Bettendorf will NOT do any services for her per their "policy/law" because of the registration. Told me it wasn't their fault my friend lost the keys. So of course my husband's at work, I'm home with my newborn, so I get a notarized copy of my drivers livemse, a copy of our marriage certificate ( because my name is not on registration or title) my husband's social security card, and the current registration! Do you know that they STILL are refusing to offer services!!! They won't do anything until they have a copy of my husband's drivers license. What a freaking joke! Of course I'm a little feisty being that I'm home with my newborn and they are not making this easy! I asked if they'd like a vial of my blood so they can ensure it's my DNA and I am who I say I am. The owner responded well yes, I'd take that too! Remind you when he called me back after I spoke to the receptionist twice, first thing he said that if I were to raise my voice or anything he wouldn't talk to me . He must not of heard the phone calls with his receptionist when she was raising her voice at me, ( as was I) and cutting me off (as was I) I'm not trying to be innocent that I put up a fight. But raised his voice through out our conversation! He also accused me of cutting him off but didn't acknowledge he cut me off and talked over me at times too. I mean seriously, they have taken this too far and almost seems like they are now "punishing" us because of the fight Ive put up and also want a copy of the title, because anyone can register a car! Absolutely awful customer service, a horrific experience, no grace offered, and just plain rude! Worst.experience!
Love the office personnel and have always had good experience with the service technicians.
We have always had great service at Bettendorf N&S Lock. Every time we needed keys in a hurry they have been very fast and efficient!
I needed another key for car. I took a blank key and my one key that worked with the car to N&S and asked if they could cut a key for me. I was told it would cost $45 to cut the key. I told clerk I was willing to pay the $45 if he could assure me that the key would start my car. I was given that assurance. Two days later I got a call from N&S that my key was ready. Unfortunately, I had to take another car to pick up both keys and, therefore, couldn't test the key before paying N&S the $45. Later at home, when I tried to start my car with the newly cut key I discovered it would not start the car. I went back to N&S to ask them for a refund of the $45. The clerk that I had dealt with before had no recollection of providing me with any assurance the key would start my car. I asked to speak to the owner . He told me that only thing the key that they cut could do is turn on the ignition. He refused to refund my $45. So ask yourself; who in their right mind would spend $45 for a key that would enable him to listen to the radio. Recommendation; you might want to consider finding another locksmith.
Exceptional services from the office personnel. Steve is on point, experienced, and provide great/supper discount for Military Service Members. This is my one stop for all keys programing. I had a Lexus and two Toyota keys cut and programed in the last three years at Bettendorf N&S Lock, Inc.. I love the place. They do the jobs that other locksmith shops in the area can't do.
Bettendorf N S Lock Inc is a US Locksmith based in Bettendorf, Iowa. Bettendorf N S Lock Inc is located at 3361 Devils Glen Rd, Bettendorf, IA 52722, USA.
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